Privacy Policy

Privacy policy overview

At Burg Compounds, we respect your privacy and are committed to being transparent about how your personal information is collected, used, stored, and shared.

This Privacy Policy explains how Burg Compounds LLC handles personal information when you visit our website, create an account, place an order, or communicate with us.

Who is responsible

Burg Compounds LLC is responsible for the personal information collected through this website.

Business: Burg Compounds LLC

Location: 1497 79th Avenue North, St. Petersburg, FL

Email: hello@burgcompounds.com

Information we collect

We collect information necessary to operate our website, process orders, verify buyer eligibility, and provide customer support.

Account and order information

When you create an account or place an order, we may collect:

Full name and contact information.
Email address and phone number.
Billing and shipping addresses.
Institution or business name.
Laboratory or department information.
Tax identification number or EIN, when applicable.
Order details, purchase history, and transaction records.

Payment information

Payments are handled through our third-party payment processing provider.

We do not store full payment card numbers on our website. Payment processors may collect and process payment information according to their own privacy and security policies.

[VERIFY: Confirm the payment processor and whether payment information is stored, transmitted, or tokenized by any website plugins.]

Buyer certification records

As part of our research-use requirements, we collect and retain buyer certification records, including acknowledgment of our Research Use Policy and the date of certification.

Additional business or institutional verification information may be collected when necessary to process an order.

Customer communications

When you contact us through email or website forms, we collect the information you provide, including your contact details, message content, and any related order information.

Technical and usage information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and device information.
Pages visited and website activity.
Referring websites or links.
Cookies and similar technologies.

Age verification

Our website is intended for visitors aged 21 or older.

We may use a cookie to remember your age confirmation for up to 30 days, reducing the need to confirm your age during every visit.

How we use your information

We use collected information for legitimate business and operational purposes, including:

Creating and managing customer accounts.
Processing payments, orders, and shipments.
Verifying buyer eligibility and research-use certifications.
Maintaining order, transaction, certification, and tax records.
Providing customer support and responding to inquiries.
Detecting and preventing fraud, unauthorized transactions, and website misuse.
Maintaining website functionality, performance, and security.
Sending requested product updates, new research compound announcements, and Certificate of Analysis releases.
Complying with applicable legal and regulatory obligations.

We may share personal information with trusted third-party service providers when necessary to operate our business and fulfill customer orders.

These providers may include:

Payment processors: To securely process transactions and manage payment-related disputes.
Shipping carriers: To deliver orders and provide shipment tracking.
Website hosting providers: To maintain website operations, performance, and security.
Email service providers: To deliver transactional messages and requested communications.
Accounting and tax services: To maintain financial records and meet applicable reporting obligations.
Legal and regulatory authorities: When disclosure is required by law or necessary to respond to lawful requests.

We do not sell personal information to third parties.

[ATTORNEY: Confirm data-sharing practices and any applicable state-specific privacy disclosures.]

How long we retain information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with applicable laws, and maintain required business records.

Order, tax, and certification records: [CONFIRM RETENTION PERIOD]
Customer communications: [CONFIRM RETENTION PERIOD]
Marketing subscriptions: Until you unsubscribe or your information is otherwise deleted in accordance with applicable requirements.

Some information may need to be retained longer when required for legal, accounting, fraud prevention, or dispute-resolution purposes.

Cookies and tracking technologies

Our website uses cookies and similar technologies to support essential functionality and improve the browsing experience.

Essential cookies

Essential cookies support core website functions, including:

Shopping cart and checkout functionality.
Customer account login and authentication.
Session management and website security.
Age confirmation preferences.

Analytics and marketing cookies

[VERIFY: Identify any analytics, advertising, or third-party tracking technologies used on the website, their purposes, and applicable consent requirements.]

Managing cookies

Most web browsers allow you to view, block, or delete cookies through their settings.

Disabling certain cookies may affect website functionality, including account access and checkout features.

Marketing communications

If you subscribe to product announcements or other optional communications, we may use your email address to send updates about new research compounds, product availability, or Certificate of Analysis releases.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in those emails or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your purchases.

Your privacy rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Opt out of optional marketing communications.
Exercise other rights provided by applicable privacy laws.

To submit a privacy-related request, contact us at hello@burgcompounds.com.

We may need to verify your identity before completing certain requests. Some information may be retained when required or permitted by law.

[ATTORNEY: Confirm applicable state privacy rights, request deadlines, exceptions, and any required appeals or opt-out procedures.]

Data security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no internet-based system or method of electronic storage can be guaranteed completely secure.

Third-party websites and services

Our website may contain links to third-party websites or use services operated by external providers.

These third parties may have their own privacy policies and data handling practices. We encourage you to review their policies before submitting personal information.

International visitors

Burg Compounds operates from the United States and may receive inquiries or orders from eligible international customers.

If you access our website from outside the United States, your personal information may be processed or stored in the United States or other locations where our service providers operate.

[ATTORNEY: Review international privacy obligations and cross-border data transfer requirements based on actual customer locations.]

Children’s privacy

Our website and products are intended exclusively for individuals aged 21 or older.

We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have collected personal information from someone under 21, we will take appropriate steps to review and delete that information, subject to applicable legal requirements.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Updated versions will be posted on this page, along with a revised effective or last-updated date.

Contact

For questions about this Privacy Policy, personal information, or privacy-related requests, please contact Burg Compounds LLC.